Likewise, Panviva and RightAnswers have a user satisfaction rating of 100% and 100%, respectively, which suggests the general satisfaction they get from customers. Upland RightAnswers 2,370 followers 3w Report this post. 9. Compare Answerbase vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers vs. What’s the difference between KnowledgeBase, LabiKnow, and RightAnswers? Compare KnowledgeBase vs. In addition to RightAnswers' own real-world knowledge content, the service offers licensed knowledge bases from leading technology companies including Microsoft, Novell and 3COM. This endorsement is testament to RightAnswers always being at the forefront in. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. 50 per case, a considerable saving over the $25 level-one call or the $75 level-two call. io? To successfully purchase the most effective and productive Knowledge Management Software for your company, you should compare products available on the market. 0. Gluu vs. Ways to motivate support agents to use the knowledge base and to effectively assess individual and team contributions. Watch this video on how to help your team create high-quality knowledge base articles to help customers and agents alike. Keep your content fresh. Since then, RightAnswers' Knowledge-Pak brand. Canvas vs. 6 out of 5. Many of us can be found during our working day speaking largely in acronyms and using phrases unique to our. RightAnswer. Every member of your company should have. RightAnswers provides a comprehensive knowledge management solution in the cloud to improve customer service in your contact center and to enable your CSRs and customers to find relevant answers to. RightAnswers using this comparison chart. com. 8. Other important factors to consider when researching alternatives to RightAnswers include reliability and ease of use. A knowledge base can be associated with multiple. RightAnswers gives you the flexibility to connect all available knowledge sources and deliver relevant information to your customers, contact center agents, and across the enterprise. The platform enables organizations to improve customer service agents’ performance and productivity and. Compare Answerbase vs. It offers users with a centralized knowledge hub where they can create and manage knowledgebase articles, FAQs, and other content. R4J vs. Agents find knowledge and add solutions to tickets all in the same interface. Today, we are an industry leader in online regulatory compliance Software-as-a-Service (SaaS) systems serving Environment, Health, and Safety (EHS), chemical/regulatory,. RightAnswers vs. ANNOUNCEMENTS: Knowledge Solutions is including information on Coronavirus / COVID-19 as quickly as it is provided by our gold-standard data providers. At RightAnswers we are leaders in providing Knowledge Management, Self Service and Knowledge Base Development solutions to support organizations providing internal support, and those who offer. The knowledge articles cover operating systems, enterprise applications, antivirus software and mobile devices, as well as articles dedicated to. Agents lose a lot of time trying to navigate all those different sources of information, and in the meantime, the. Did it help? Read the review for more,…Right Answers is a fully featured Knowledge Management Software designed to serve SMEs, Enterprises. Guided Troubleshooting vs. RightAnswers using this comparison chart. It provides a powerful combination of CRM and knowledge management to NetSuite customers, which improves customer service by allowing customers to get correct answers to their questions more quickly. What’s the difference between ComAround Knowledge, Confluence, PHPKB, and RightAnswers? Compare ComAround Knowledge vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Check out their strong and weaker points and see which software is a better option for your company. Gluu vs. 8, respectively. This can be provided through our knowledge hub or through a direct import into your Cherwell KB. Learn More. 0 score, while ServiceNow Knowledge Management has a score of 9. Upland Software offers RightAnswers, a platform designed to meet the needs of enterprise knowledge customers, offering the tools and integrations necessary to manage knowledge for comprehensive organizations. Not sure if RightAnswers, or livepro is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. This customer supports over 2000 products and used RightAnswers to build out an expansive knowledge base. Compare Answerbase vs. Here you can compare RightAnswers and Bitrix24 and see their features compared thoroughly to help you select which one is the more effective product. RightAnswers. What’s the difference between ISELO, Outline, ProProfs Knowledge Base, and RightAnswers? Compare ISELO vs. RightAnswers provides a robust knowledge base solution that allows for author workflow and immediate publishing. 11: Self-Service Success; Technique 5. Theum is breakthrough knowledge management software that turns documents into a powerful, user-enabling asset. See how you can improve the performance of your ServiceNow service desk with NOW certified knowledge management from RightAnswers To add to the credibility as experts in AI and machine learning, RightAnswers has also been recognized by leading knowledge management publication KM World in their ‘ KM World Top 50 AI: The Companies Empowering Intelligent Knowledge Management ’ list for 2022. R4J vs. ANNOUNCEMENTS: Knowledge Solutions is including information on Coronavirus / COVID-19 as quickly as it is provided by our gold-standard data providers. RightAnswers vs. If you can’t see a specific tool that you use, we can work with you to connect RightAnswers with your tools through our powerful API. The Konverso-RightAnswers partnership is one that truly offers more than the sum of its parts. RightAnswers gives you the flexibility to connect all available knowledge sources and deliver relevant information to your customers, contact center agents, and across the enterprise. Edison, NJ (May 20, 2015) – RightAnswers, Inc. TM Filemanager using this comparison chart. ; Panviva Supercharge your organization’s knowledge by delivering it through easy-to-follow flows. Bloomfire vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Since then, RightAnswers' Knowledge-Pak brand. com's OnLine™ Application system requirements ensure the application provides the best experience for subscribers. The company achieves 80% knowledge base usage with RightAnswers, and is able to access all company knowledge in a single search – whether it resides in the knowledge base, in SharePoint or. Redmine vs. RightAnswers Knowledge-Paks populate your knowledge base with more than 90,000 knowledge articles addressing the most common issues found with 600+ off-the-shelf software applications and hardware. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. The CBORD Hub is where you’ll find our learning center, knowledge base, eSupport, ticketing system, ideas portal, and more. RightAnswers is the complete connected knowledge management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture. Quosera vs. RightAnswers using this comparison chart. Kapture CRM vs. The Only Knowledge Management Software Verified for Integration with Latest Version of ServiceNow ITSM. Archer vs. AI-enabled knowledge management and search. RightAnswers is a unique combination of software, knowledge, automation & services designed to help organizations manage/share knowledge to provide an enhanced user experience. Compare Answerbase vs. Username RightAnswers, a cloud-based knowledge management provider, has built an integration between RightAnswers Unified Knowledge Platform and NetSuite. Edison, NJ (PRWEB) March 26, 2013 IMPACT 2013, presented by RightAnswers, Inc. 0 and 9. , the #1 provider of cloud-based knowledge management, multichannel self-service and social knowledge, is pleased to partner with ActioNet, a premier provider of IT solutions to the Federal Government. com reaches roughly 7,489 users per day and delivers about 224,657 users each month. RightAnswers Unified Knowledge Platform version 7 allows organizations to create a single knowledgebase to house all of their organizational knowledge. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Categories in common with RightAnswers: Knowledge Base Try for free Reviewers say compared to RightAnswers, Confluence is: More expensive See all Confluence reviews #2 GuruRightAnswers is a cloud-based knowledge management solution that enables organizations to create, store and manage information related to operations, processes and more in a centralized repository. Log into CBORD Hub These seven tips guide me in encouraging customers to self-help their way to success: 1. Universal Knowledge vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. • You can display knowledge entries on mySupport portals via a Knowledge Base component with Most Popular,What is better RightAnswers or HelpCenter. On-Demand Webinar: Reimagining knowledge with ChatGPT. Plek vs. Compare Answerbase vs. /PRNewswire/ -- Bell Techlogix, a leading IT managed services and solutions company, and RightAnswers, the #1 provider of cloud-based knowledge management. A knowledge base represents a collection of content. RightAnswers using this comparison chart. Here you can match HelpCenter. It enables you to provide the right answers to the right people at the right time. AccuRoute –. RightAnswer. 4. ♦ Seamless integration—Easily integrate with CRMs, ITSMs, and other tools across the enterprise or use the RightAnswers X browser extension to deliver knowledge anywhere on the web. Compare Answerbase vs. 0. Zendesk Guide using this comparison chart. 2022R1. We thought SDE was bad, we were looking for an alternative. Featured Products. Upland RightAnswers’ Post Upland RightAnswers 2,489 followers 1yCompare RightAnswers alternatives for your business or organization using the curated list below. To learn more about RightAnswers or the industry's first knowledge-enabled professional services automation (PSA) solution, visit our webpage or request a live demonstration today. Connect knowledge sources and deliver relevant information to customers. RightAnswers using this comparison chart. Content Lifecycle Automation. 0 and 8. AllAnswered provides your team with a modern Wiki editor and built-in workflow, making it simple to keep your knowledge base up to date. AUSTIN, Texas-- ( BUSINESS WIRE )--Upland Software, Inc. Bloomfire vs. Users. Plek vs. 9: Knowledge Domain Analysis; Technique 5. RightAnswers RightAnswers RATING: 3. ProProfs Knowledge Base vs. Home Compare Business Software Knowledge Management Software RightAnswers RightAnswers Upland Software Write a Review Alternatives to RightAnswers Claim this Software page Available for Cloud. It is crucial to note that virtually no app in the Knowledge. The AccuRoute team provides best-in-class support services to ensure customer success while using our document workflow tools. RightAnswers using this comparison chart. Enterprise knowledge management software for better service. One of the best alternatives of RightAnswers, Zoho Desk is the perfect choice if you want to help your customers get answers to all their queries on a single platform. This information is continuously updated and mastered into a consistent format to provide easy access and single search simplicity. Log into CBORD HubResearch, Benchmarking, Performance. Not sure if Zoho Desk, or RightAnswers is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. Increases Adoption of Knowledge Management Initiative and Motivates Agents to Create and Maintain High-Quality Knowledge. 0. com has ranked N/A in N/A and 421,151 on the world. Today, knowledge articles, wikis, and FAQs are spread across separate repositories. Guided Troubleshooting vs. Knowledge Managers, Contact Center/Service Desk Managers, Adoption Managers and Team, KCS Design Team participants, KCS Coaches, Knowledge Domain Experts (KDEs), Subject Matter Experts (SMEs), KCS Council Members, those who want a deeper understanding of KCS practices. See RightAnswers in Action. Compare Answerbase vs. LessonBridge vs. Likewise, you may compare their general user satisfaction rating: 100% (RightAnswers) against 100% (ServiceNow Knowledge Management). Second Street. Answerbase vs. We feel the same, especially because we have been able to help our customers. It's also possible to analyze the details of rates, terms, plans, features, tools, and more, and determine which software offers more benefits for your business. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Bitrix24: 96%). RightAnswers using this comparison chart. As with most companies we are seeking to implement cost-effective self-service products to delight our customers and RightAnswers meets those expectations. A knowledge base can be associated with multiple. Compare ProProfs Knowledge Base vs. Founded in 1996 by chemical industry experts, RightAnswer. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. You may also examine our overall scoring values, which rate the software overall quality and performance. , the #1 provider of cloud-based software for knowledge management, web and mobile self-service and social knowledge, announced today that TMC, a global, integrated media company, has. Ways to motivate support agents to use the knowledge base and to effectively assess individual and team contributions. SourceForge ranks the best alternatives to RightAnswers in 2023. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Request a Demo. 100%, respectively). AccuRoute Secure content capture, routing, and fax with advanced data processing. RightAnswers using this comparison chart. RightAnswers Description. We love enabling you to get the right answer to the right person at the right time. Do you know these commonly used terms? #Knowledge #ContactCenters #LearningCompare Answerbase vs. 50 per case, a considerable saving over the $25 level-one call or the $75 level-two call. Upland RightAnswers on LinkedIn. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, is pleased to announce that its RightAnswers. RightAnswers vs. Add To Compare. Contact Center HR & Legal IT RightAnswers On-demand Webinar• You can use Knowledge rules to automatically change field values on Knowledge records and create incidents and changes with an applied template. . Create chatbot-ready microcontent. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. FuzeDigital vs. R4J vs. Agent Portal Streamlines Workflow. 224. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers Reports Strong Performance in 2014 Why PRWebRightAnswers knowledge management software integrates with any CRM or ITSM system and incorporates 70 KCS processes for customer service and support. 8 ( 4) Overview Reviews About RightAnswers RightAnswers is a cloud-based knowledge management solution that enables organizations to create, store and manage information related to operations, processes and more in a centralized repository. RightAnswers solutions are used by. IBM ECM vs. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Compare Confluence vs. 8. Not sure if Helpjuice, or RightAnswers is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. RightAnswers vs. Also, your agents need to know that your knowledge is reliable. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Compare Answerbase vs. Webinar - Knowledge Management: Tips, Tricks, And MetricsCompare Answerbase vs. Document360 is an AI-Powered Knowledge Base platform for creating knowledge bases, technical documentation, API documentation, user manuals, SOPs, wikis, and more. RightAnswers using this comparison chart. RightAnswers #KM software can be seamlessly integrated into your organization’s Salesforce CRM, bringing all the knowledge from your depositories right to…Compare Answerbase vs. See if the competition offers the features you need, at the price you want. 0 score, while ServiceNow Knowledge Management has a score of 9. RightAnswers using this comparison chart. Technical Writer. ProProfs Knowledge Base vs. Compare Answerbase vs. Amazon Connect Wisdom, a feature of Amazon Connect , delivers agents the information they need, reducing the time spent searching for answers. Is this normal? I thought they would take my credit card information over the phone. If you are considering RightAnswers it might also be beneficial to examine other subcategories of Knowledge Management Software gathered in our base of SaaS software reviews. com's OnLine™ Application system requirements ensure the application provides the best experience for subscribers. Upland RightAnswers’ Post Upland RightAnswers 2,372 followers 3y Report this post At the Now Box event earlier this year,. Blog. Ensuring our clients are equipped and ready is our top priority. 0, respectively, for all round quality and performance. , so that employees can actually. Let us help, get your knowledge base to… It's easy to understand the need for knowledge, but the health of that knowledge sometimes isn't made a priority. Right time. TOP 10. 2023R1. 9. , the lUpland RightAnswers’ Post Upland RightAnswers 2,465 followers 11mo Report this post The role of a customer service agent isn’t an easy one. FuzeDigital vs. London! Next month is Unicom's Knowledge Management, Infomation and Data: Convergence and State of the Art conference and we couldn't be more excited to…Compare AnswerHub vs. The RightAnswers Unified Knowledge Platform is an enterprise knowledge management solution designed to optimize support operations and other departments across the enterprise that need to create, manage and share knowledge with different user audiences. Provided by Alexa ranking, rightanswers. What’s the difference between Answerbase, Gluu, Plek, and RightAnswers? Compare Answerbase vs. ; InterFAX Cloud-based fax service that delivers securely. Geotab is in the process of switching to a new knowledge base. RightAnswers using this comparison chart. Compare Knowledgebase Manager Pro vs. Knowledge Wednesday: At RightAnswers, we are always learning and wanting to improve our knowledge base. RightAnswers using this comparison chart. Related Products Vivantio. FuzeDigital vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. . RightAnswers vs. Gluu vs. Provide agents a comprehensive and consistent knowledge base; Enable easy onboarding, upskilling,. , the #1 provider of knowledge management, web and mobile self-service and social. RT SugarBox vs. R4J vs. com asking me to send a bunch of info to a state. KCS isn’t something you do in addition to solving problems. RightAnswers | Support Agent. PubTyper vs. RightAnswer. R4J vs. Microsoft Viva vs. Omnistar Kbase. Still uncertain? Check out and compare. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Compare Answerbase vs. , the #1 provider of knowledge management, web and mobile self-service and social knowledge software, has been named a 2016 Contact Center Technology Award winner, presented by CUSTOMER Magazine. RightAnswers using this comparison chart. RightAnswers is one of the top 10 Knowledge Management Software products. 5 Essential Features of a Modern Knowledge Management Platform. com is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. Customer Connect - LoginFeatured Products. Talisma Knowledgebase using this comparison chart. Create multiple responses from a single document to add personalization for any audience or channel. AI-enabled knowledge management and search. RightAnswers using this comparison chart. RightAnswers , an Edison-based tech company in business since 2001, is innovating its way to the future of support. Learn More. Logseq vs. MotoCMS vs. 0, while Inbenta Knowledge Management scored 9. Technique 5. Its audience development solution, Second Street, walked away with an impressive 22 badges, including “Leader” as well as “High Performer” in sCompare Answerbase vs. What’s the difference between AnswerCart, Answerbase, EdCast, and RightAnswers? Compare AnswerCart vs. com Knowledge Solutions provide comprehensive, EHS-market exclusive*, proprietary, and government licensed environmental, health and safety information. Data from over 100 trusted sources is integrated into our one-stop interface. What’s the difference between Universal Knowledge, PHPKB, ProProfs Knowledge Base, and RightAnswers? Compare Universal Knowledge vs. 0 for RightAnswers. Upland’s knowledge management solution, RightAnswers, earned a “High Performer” badge in the grid report for knowledge base and knowledge management, and two additional badges. , the #1 provider of cloud-based software for knowledge management, web and mobile self-service and social knowledge, announced record growth and its best performance ever in 2015. Compare Answerbase vs. Slite using this comparison chart. Intelligent Knowledge Builder – This patented technology keeps your knowledgebase up-to-date by detectingAward RightAnswers Selected in KMWorld Trend-Setting Products 2016. The domain rightanswers. com's OnLine™ Application system requirements ensure the application provides the best experience for subscribers. 5G Evolution; Future of Work News; Healthcare Technology; IoT Evolution; Reseller; Security; Smart City SentinelCompare Answerbase vs. PHPKB vs. This would capture, store, and share the knowledge of a contact center’s. SAP Enable Now using this comparison chart. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. RightAnswers vs. Content authors need to understand the audience. Compare ProProfs Knowledge Base vs. 8: Global Support Considerations; Technique 5. Improves your agent-based and self-service. Compare Answerbase vs. A basic understanding of knowledge-centered service practices within a small core team. Plek vs. 2. 9. 27 Reviews. Learn More Update Features. RightAnswers vs. R4J vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Its AI-enhanced technology compiles any set of documents into an intelligent, easy-to-use "single-point-of-truth" portal that brings order to chaos and gives users exactly the knowledge they need from all relevant sources in an. Dashboards Provide Key Information . Compare price, features, and reviews of the software side-by-side to make the best choice for your business. PHPKB vs. What is better RightAnswers or Zoho Learn? When choosing the right Knowledge Management Software for your enterprise it is recommended that you examine the characteristics, prices, as well as other important details regarding the product and vendor. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Find top-ranking RightAnswers alternatives and competitors. RightAnswers using this comparison chart. Compare Answerbase vs. io vs. RightAnswers vs. Read the latest reviews and find the best Contact Center Knowledge Base Software software for your business. CompuCom is. R4J vs. RightAnswers vs. Compare Universal Knowledge vs. At launch, Wisdom will support two types: external and custom. Create multiple responses from a single document to add personalization for any audience or channel. Salesforce Experience Cloud using this comparison chart. Likewise, you may compare their general user satisfaction rating: 100% (RightAnswers) against 100% (ServiceNow Knowledge Management). RightAnswers in 2023 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using. Review collected by and hosted on G2. RightAnswers is priced by annual subscription and role-based licenses; for example, support analyst access to. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. It is crucial to note that virtually no app in the Knowledge. RightAnswers by Upland Software is a powerful, cloud-based KCS Verified knowledge management solution, specifically designed to improve your support and to share knowledge throughout your organization. 59 and it is a . We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to RightAnswers, including Confluence, Guru, Bloomfire, and Document360. ScreenSteps using this comparison chart. Attendees heard a variety of informing presentations and accounts of the. RightAnswers using this comparison chart. Don’t forget to select the software that best matches your top needs, not the solution with the most. Digital promotions software to grow your database and drive revenue. 0 for RightAnswers. SDE,Helpline,rightanswers knowledge mgmt,ServiceNow. USU Knowledge Management using this comparison chart. RightAnswers using this comparison chart. K. RightAnswers Knowledge-Paks for ServiceNow instantly provides your agents and end-users with high quality knowledge to resolve issues faster. RightAnswers provides a comprehensive knowledge management solution in the cloud to improve customer service in your contact center and to enable your CSRs and customers to find relevant answers to questions and issues on the web or on mobile devices. Podcast. RightAnswers Knowledge-Paks populate your knowledge base with more than 90,000 knowledge articles addressing the most common issues found with 600+ off-the-shelf software applications and hardware. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. A true omnichannel strategy needs consistency and compliance. Enterprise Knowledge Hub honored for improving customer service technology. Guided Troubleshooting vs. Unsure of what to choose? Check Capterra to compare ServiceNow IT Service Management and RightAnswers based on pricing, features, product details, and verified reviews. It fulfils the knowledge needs of everyone in. RightAnswers using this comparison chart. KNOWLEDGE ENGINEERS Only 20% of the knowledge gets captured, and the process is Flexible Hierarchy. You’ll increase first call resolution, boost efficiencies, and increase customer satisfaction. RightAnswers vs. RightAnswers knowledge engineers update the service continuously, providing users with immediate access to the latest problem fixes, bug reports, and other critical data. Edison, NJ (April 1, 2015) – RightAnswers, Inc. Review collected by and hosted on G2. (NASDAQ: UPLD) has announced the release of RightAnswers X, a browser extension that powers the RightAnswers connected knowledge experience, seamlessly unlocking the possibility to deliver knowledge to every corner of the enterprise through AI-powered centralized. Avail up to 50% off this Black Fri. , the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, offers in its latest release out-of-the-box gamification to enhance. Customers and Support Agents Find Answers Faster Edison, NJ (July 6, 2016) – Companies that want to provide their customers a better brand experience and resolve customer service issues faster can now leverage their own customers’ knowledge using RightAnswers Community. 6sense uses advanced data mining and AI algorithms to track customers and competitors of RightAnswers and 40,000 other technologies on the internet. In this podcast episode, he breaks down the big topic on everyone’s mind at the event—artificial intelligence (AI). It offers Self-Service, a portal that integrates with the client's existing call management system, empowering end-users to resolve incidents and. So, the knowledge is there, but instead of giving you the articles, it’s actually curating a response based. RightAnswers using this comparison chart. Currently it provides more than 150,000 solutions for approximately 300 common applications. Add To Compare. RightAnswers using this comparison chart. Compare AnswerHub and RightAnswers head-to-head across pricing, user satisfaction, and features, using data from actual users. Flexible Hierarchy. Not sure if RightAnswers, or monday. Enterprise Knowledge Hub Honored for Improving Customer Service Technology through Knowledge Management. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. You can create, maintain, edit, review and publish articles on Zoho Desk and share them with your team members and end users. A billing software company improves its customer service and internal support using RightAnswers to centrally manage its knowledge. 0 score and with a 100% user satisfaction rate. R4J vs.